Delivery
We aim to ship items from the Deaf Rat home stock on fridays every week.
Shipping
All orders are shipped from Sweden using Priority Mail. Since we ship worldwide it’s not so easy to estimate exactly how long each delivery will take but in my experience – once shipped – you can expect 5-7 business days within Europe and 10-15 days for orders going outside Europe. To certain countries such as Brazil, Mexico, Italy, Spain & Greece, delivery times may be much longer, unfortunately.
Payments
All orders are to be paid in advance by credit card or through Paypal.
Taxes
Our store is located in Sweden and we charge 25% VAT (Sales Tax) within the European Union.
Orders going outside the European Union will be sold tax-free, but your country’s customs might charge you import fees. In our experience smaller orders (up to $30 + shipping) very rarely get taxed but every country has different procedures for this and it’s way beyond my control but feel free to shoot us an e-mail if you’re having questions or concerns regarding this, I’d be happy to share whatever knowledge I have gained through the years.
Privacy
We store your personal information with great care on secure servers and we don’t share your data with any third parties – everything is kept on our own site where only site admins have access.
We don’t store your credit card numbers – actually we have nothing to do with that info at all as they are fully handled by our carefully selected payment gateways – currently Paypal and https://stripe.com.
Returns
If you – for any reason at all – are not 100% satisfied with the stuff you bought you are of course free to return it for a full refund. Please contact us within 90 days of purchase and we’ll sort it out. In case we did something wrong (wrong measurements, item not matching the product picture, or simply a faulty product etc…) we will of course reimburse you for the return shipping as well, and then either send you a new product or send your money back. contact us with your inquiry.
Warranty
If the products do not live up to our high standards (or your expectations) we would truly appreciate to get to know about it! If you encounter any problems at all we’ll be happy to send you a full refund or a new product (in case we don’t have the product in stock anymore we suggest we either refund you, or perhaps suggest a similar product for replacement). Just make sure to contact us within a year from the date of your purchase.
Cancellation of orders
If you change your mind after you’ve placed your order – or simply want to do changes in your current order, please contact us immediately and we’ll work this out in the best possible way.